Privacy Policy

Effective Date: December 10, 2024

At Lulu Toy Shop, we understand the importance of protecting your privacy and are committed to keeping your personal information secure. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website and services. By visiting our website and making purchases from us, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

1. Information We Collect

We collect several types of information to provide a better experience for our customers, including personal information and non-personal information.

  • Personal Information: When you make a purchase, sign up for our newsletter, or contact customer service, we collect personal information such as:
    • Name
    • Address (Billing and Shipping)
    • Email address
    • Phone number
    • Payment details (e.g., credit card number)
  • Non-Personal Information: This includes browsing behavior, device information, location, and other data that does not directly identify you. We collect this type of information to enhance the user experience on our website.

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

  • Order Fulfillment: We use your personal information to process and fulfill orders, including shipping and delivery.
  • Customer Service: We may use your contact information to respond to inquiries and resolve issues.
  • Marketing Communications: With your consent, we may send promotional emails and updates on new products or offers.
  • Site Improvements: We may analyze the non-personal information to improve the functionality and performance of our website.

3. Sharing Your Information

We will not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help us operate our website, process payments, and deliver your orders. These third parties are obligated to keep your information confidential and are only allowed to use it for the purposes specified by us.

  • Service Providers: For example, payment processors, shipping companies, and email marketing platforms.
  • Legal Requirements: We may disclose your information if required by law or in response to a legal process (e.g., subpoenas, court orders).

4. Data Security

We take the security of your personal information seriously. We use a variety of technical and organizational measures to protect your data from unauthorized access, loss, or alteration. This includes secure payment processing, encryption of sensitive data, and regular monitoring of our systems for security vulnerabilities.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that help us remember your preferences, track your shopping cart, and analyze website traffic. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect some functionalities of our website.

6. Your Rights

You have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete personal information.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Opt-out: You can opt-out of receiving marketing emails at any time by following the unsubscribe instructions in the email or contacting us directly.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to read the privacy policies of any third-party websites you visit.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a prominent notice on our website. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Lulu Toy Shop
Street: 15189 Concord Sappony Rd, Stony Creek, Virginia (VA), 23882
Phone: (718) 949-4529
Email: info@lulutoyshop.com
Website: lulutoyshop.com