Terms and Conditions

Effective Date: December 10, 2024

Introduction

These Terms and Conditions govern your use of the website and services provided by Lulu Toy Shop. By accessing our website and placing an order, you agree to comply with these terms. If you do not agree with these terms, please do not use our website or make a purchase.

1. Use of the Website

  • License: You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial use. You may not reproduce, distribute, or exploit any content from our website without prior written consent from Lulu Toy Shop.

  • Prohibited Uses: You agree not to use the website for any illegal, harmful, or fraudulent activities. This includes, but is not limited to, attempting to hack, alter, or disrupt the website, or using it to engage in any form of unlawful conduct.

2. Account Registration

  • Account Creation: To access certain features of the website, you may be required to create an account. You agree to provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your account credentials.

  • Account Security: You are responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, you should immediately contact our customer service team.

3. Product Information and Availability

  • Product Descriptions: We strive to provide accurate and up-to-date descriptions of our products. However, we do not guarantee that product information, including pricing, is always accurate or complete. Errors may occur, and we reserve the right to correct such errors without prior notice.

  • Availability: Product availability may change without notice, and we are not responsible for out-of-stock items. If an item becomes unavailable after you place an order, we will notify you and offer a suitable solution, such as a refund or substitute item.

4. Payment Terms

  • Payment Methods: We accept a variety of payment methods, including credit cards, PayPal, and other secure payment options. By submitting payment information, you authorize us to process your payment.

  • Fraud Prevention: We take fraud prevention seriously. In the event of suspicious activity, we reserve the right to cancel or suspend any orders we suspect to be fraudulent.

5. Shipping and Delivery

  • Shipping: We provide various shipping options, and delivery times vary depending on your location. Shipping charges are calculated at checkout. You are responsible for providing accurate shipping information to ensure timely delivery.

  • International Shipping: We also ship internationally, but additional customs fees, taxes, or duties may apply based on the destination country. These fees are the responsibility of the buyer.

6. Returns and Refunds

  • Return Policy: If you are not satisfied with your purchase, we offer a 30-day return window. To qualify for a return, items must be unused, undamaged, and in their original packaging.

  • Refund Process: Once we receive your returned item, we will process your refund within a reasonable time. Refunds will be issued to the original payment method used for the purchase.

  • Non-refundable Items: Some items, including opened or used products, gift cards, and sale items, may not be eligible for return or refund.

7. Limitation of Liability

  • Limitation: Lulu Toy Shop will not be held responsible for any indirect, incidental, or consequential damages arising from your use of the website or products purchased. Our total liability is limited to the amount paid for the product in question.

  • Disclaimer: All products are sold “as is,” and we make no warranties regarding the performance, safety, or quality of the products.

8. Governing Law

These Terms and Conditions are governed by the laws of the state of Virginia, United States. Any disputes related to these terms shall be resolved in the courts located in Virginia.

9. Changes to the Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with a new effective date. By continuing to use the website, you accept the updated terms.

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